Customer Satisfaction and Excellent Service is our No.1 Priority!
“Quality is remembered long after the price is forgotten”
We launched our website in 1997 with a commitment to provide customers with details of all the reputable operators offering coach holidays from their home town. After 10 years of development we feel we are the leaders in this field by providing more information on more operators together with up to date news of the latest special offers. Work on improving our site still continues and 2008 will hopefully provide more information than ever before.
Discounts – Coachholidays Position
“Choice, quality and value are three of the key features which make travel by coach such an attractive option. Gone are the days when an old bus took people to the seaside for a day trip – today you will travel in an ultra modern, air-conditioned coach with all mod-cons worth several hundred thousand pounds.
Satisfaction is a fourth feature. Coach holidays got the best ratings for customer satisfaction in a survey by Holiday Which?, published last Winter. Sixty nine per cent of readers questioned said they would recommend a coach holiday to a friend – outscoring holidays you might think to be more popular such as cruising and package holidays.” *
By rights then we shouldn’t need to devalue any of our coach partners products with a discount. The prices you see in their brochures are already excellent value for money.
However we do not live in a perfect world and although we have been around far longer than any of our competitors they feel the need to discount heavily on certain operators to grab market share. Some of these companies are not real travel agents,have no retail premises , are not members of ABTA or any of the respected Trade Consortia such as Worldchoice who are now part of the Triton consortium representing over 2,000 independent Travel Agents. They don’t really know anything about who they sell only how much discount they can offer.
We are left with two choices, either match them head to head or allow them to steal our market share with customers who assume everything will be alright dealing with them.
I am not prepared to be beaten on price by any of these competitors any longer so we make every effort to beat every one of them on every holiday. I am sorry if this appears to devalue certain products but until the coach operators concerned look carefully at their methods of distribution on the internet we have to regrettably maintain this aggressive stance.
John Flin – Managing Director Coachholidays.com
* Details Courtesy of the Coach Tourism Council
Wallace Arnold Worldchoice (www.waworldchoice.com)
We are an independent family owned company. We first operated coach tours in 1937 as Homeland Tours but had to suspend operations in 1939 due to the outbreak of war. It was difficult to obtain suitable new vehicles after the war and it was decided to sell the goodwill of the coach tour business to Wallace Arnold Tours of Leeds but retain our travel agency. Wallace Arnold, however, did not wish to open their own office in London and asked Homeland Tours to continue as their reservations office for South East England. Wallace Arnold started operating from Croydon and central London in 1948 with two departures per week. Within a few years however their operation had increased so dramatically that it became the majority of Homeland Tours business and the trading name was changed to Wallace Arnold Tours. It was later changed to Wallace Arnold Worldchoice when we joined the Worldchoice consortium of independent travel agencies. In 2005 Wallace Arnold Tours Ltd and Shearings Holidays were merged to form WAShearings, the largest coach holiday operator in the UK, with over 40 of their own hotels. We continue to act as an agent for the combined company and their extensive programmes feature on this site.
We pride ourselves on giving excellent customer service, the widest choice, and competitive prices. With our team of experienced staff and the latest technology we are the number one agent for a number of UK operators.
A Final Thought!
“It is unwise to pay too much, but it is worse to pay too little. When you pay too much you lose a little money; that is all. When you pay too little, you sometimes lose everything because the thing you bought was incapable of doing the things it was bought to do. The common law of business balance prohibits paying a little and getting a lot, it cannot be done. If you deal with the lowest bidder it is well to add something for the risk you run. And if you do that, you will have enough to pay for something better.” – John Ruskin